Benefits of Working with A Family-Owned Business

When last did you work with a company that made you believe that your business was a priority? Unfortunately, the competitive nature of today’s business landscape has resulted in a cut-throat working environment and often customers bear the brunt of these fierce industries.

Luckily, there are still companies that choose the customer first, every time. AJAY Apparel is a family-owned business, and we largely attribute our personalised customer service to the make-up of our team.

Operating as a family-run business has many benefits - for employees, management and customers alike. So, what benefits can you expect when working with a family-owned business?

Personal Service

The personal nature of a family-owned business means that customers receive very personalised treatment. Family-owned businesses tend to hold employees personally accountable and keep internal conflicts to a minimum.

There is a strong focus on smooth dynamics and reduced conflict which allows the full attention to be given to the customer, often resulting in elevated customer experience.

Trust in Shared Values

Not only can you trust that the business has long-standing chemistry and deep level of trust, but you can also be assured that the various employees that you work with will share a set of values.

More often than not, a family business is not only putting their brand’s reputation on the line but also their family legacy. Statistics tell us that 74% of family-owned businesses report stronger values and culture. This directly affects how clients are treated, ensuring respect and honesty.

Speed and Accuracy of Service

Not only can you expect more personalised customer service, but the fact that the business is committing their family reputation to the business means that you can also expect service to be quick and accurate.

Often, big decisions and brainstorming sessions are shared around the dinner table. With the extended office hours and accessible decision makers, jobs can be completed without the limitations of a corporate structure.

Specialising in custom designed (and off the shelf) corporate uniforms, sportswear, workwear and accessories; we pride ourselves in working as a model family-owned business that prioritises the customer and quality service.

Contact us today to find out how we can meet your clothing manufacturing needs - with personalised and efficient service.